Legal
Terms of Service
Last updated · May 4, 2026
1. Who we are
TigerScribe is software-as-a-service that transcribes audio and video into text and attributes speech to identified speakers. We do not provide human transcription services. The product is fulfilled entirely as software through your account.
Throughout these Terms, “we,” “us,” and “our” refer to TigerScribe Labs LLC; “you” refers to the individual or entity using the Service.
2. Eligibility
You must be at least 16 years old (18 in jurisdictions where 18 is the age of majority) and able to form a binding contract to use the Service. The Service is not directed at children under 16. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
3. Your account
You are responsible for safeguarding your credentials and for activity that occurs under your account. Please notify us promptly at security@tigerscribe.com if you suspect unauthorized access.
4. Acceptable use
You agree not to use the Service to:
- transcribe audio you do not have legal rights to record or process;
- transcribe audio without the consent of speakers where consent is required by law;
- collect or enroll voiceprints of any person without that person’s explicit, informed consent;
- impersonate any person or entity, or misrepresent your affiliation;
- attempt to circumvent rate limits, plan limits, or technical protections;
- reverse engineer or attempt to extract our models, embeddings, or training data;
- use the Service to train or fine-tune any competing speech-recognition or speaker-identification system;
- transmit malware, harassing content, or content that infringes third-party rights.
See our full Acceptable Use Policy for the complete list and enforcement procedure.
5. Customer Data, audio, and voiceprints
You retain all rights to the audio you upload, the transcripts produced from it, and any voiceprints you enroll (collectively, “Customer Data”). You grant us a limited, non-exclusive license to process Customer Data solely to operate, maintain, and improve the Service for you.
By default we retain audio for 30 days and transcripts as configured in your account. Voiceprints are retained until user deletion. You can request earlier deletion at any time. See our Privacy Policy for full details.
6. Voiceprint consent
A voiceprint is a numerical representation of a person’s voice and is treated as biometric data under several state laws. You may only enroll a voiceprint with the explicit, informed consent of the person being enrolled. You agree to obtain that consent and to honor any later request from that person to delete their voiceprint.
We may suspend or terminate your account if we receive credible reports of voiceprint enrollment without consent.
7. Subscriptions, billing, and renewals
Paid plans are billed monthly or annually, in advance, through our merchant of record (currently Lemon Squeezy / Stripe Managed Payments). Your subscription auto-renews at the end of each billing period unless you cancel before renewal.
We will notify you at least 30 days in advance of any price increase that affects your plan. You may cancel from inside your account at any time; the cancellation takes effect at the end of the current billing period.
The Free plan includes 180 minutes of transcription per calendar month. Paid plans include the minutes listed on the pricing page. Excess usage queues to the next billing period at no additional cost; we do not auto-charge for overage.
8. Refunds, cancellations, and the anti-bill-shock guarantee
You may request a full refund of your first paid charge for any reason within 14 days. The full refund and cancellation procedure — including the anti-bill-shock guarantee — is set out in the Refund Policy and is incorporated into these Terms by reference.
9. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is our property or that of our licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service.
10. Termination
You may terminate your account at any time. We may suspend or terminate access for material breach of these Terms, prolonged non-payment, or activity that creates legal or security risk. On termination we will, on request and within a reasonable period, provide a one-time export of your data; thereafter Customer Data will be deleted in accordance with our retention schedule.
11. Warranties and disclaimers
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation. Transcription accuracy is best-effort; we do not warrant a specific accuracy level.
12. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to liability, or (b) US$100. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue or lost data, even if advised of the possibility of such damages.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising from (a) Customer Data you upload, including claims that you lacked rights or consent to upload it, and (b) your breach of these Terms or the Acceptable Use Policy.
14. Governing law and dispute resolution
These Terms are governed by the laws of Delaware, USA, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, USA, and you consent to personal jurisdiction there. Where applicable consumer law gives you stronger rights, those rights apply.
15. Changes to these Terms
We may update these Terms from time to time. For material changes we will give at least 30 days’ notice by email or in-product notice. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms? Reach us at legal@tigerscribe.com or via the Contact page.
- 01TigerScribe Labs LLC
- 022054 S. Euclid St, Ste H PMB#3130, Anaheim, CA 92802
- 03legal@tigerscribe.com